Professional Experience Sales Development Representative / Appointment Setter Shipday | 2025 – Present Conduct outbound calls and prospecting to restaurant owners and decision-makers to introduce delivery management solutions. Schedule product demonstrations and walkthroughs to showcase how Shipday helps restaurants reduce third-party delivery commissions. Identify operational challenges in restaurant delivery systems and position solutions to improve efficiency and expand delivery radius. Manage follow-ups, lead tracking, and appointment scheduling using CRM tools. Utilize sales scripts, objection handling, and consultative selling techniques to convert leads into qualified meetings. Reports Analyst | Telus Digital Company Name | 2022 – 2025 Analyzed operational and performance data to generate reports supporting business decisions and strategic planning. Created dashboards and data reports to monitor KPIs and performance metrics. Interpreted large data sets to identify trends, opportunities, and operational improvements. Collaborated with internal teams to provide accurate reporting and actionable insights. Maintained data accuracy and improved reporting processes for efficiency. Technical Support Representative | Transcom | Comcast | 2021 – 2022 Provided technical support, billing assistance, and troubleshooting for internet, cable, and phone services. Assisted customers with third-party product sales and service upgrades. Diagnosed and resolved technical issues while maintaining high customer satisfaction. Handled high-volume inbound calls while delivering professional customer service. Educated customers on product features and service solutions.