Sales Development Representative with over 11 years of experience in customer support, technical support, appointment setting, virtual assistance, sales, and client engagement across telecommunications, AI technology, education, real estate, and service-based industries. Experienced in managing customer interactions through phone, email, chat, and text while supporting sales activities, appointment scheduling, escalations, and operational coordination. Strong background in technical troubleshooting, customer retention, cross-selling, upselling, and CRM-based workflows in high-volume environments. Recognized for delivering exceptional customer experiences, maintaining high service performance standards, and supporting business growth through effective communication and relationship management.

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Customer support and sales professional with over 11 years of experience across customer service, technical support, virtual assistance, appointment setting, sales, and operations support roles. Career includes managing customer inquiries and escalations, providing advanced technical troubleshooting, supporting billing and account management functions, coordinating appointments, and assisting clients through multiple communication channels. Experience also includes virtual assistant responsibilities involving scheduling, reporting, email management, and administrative coordination, as well as social media-driven lead generation and leasing support within the real estate industry. Additional responsibilities have included training new hires, supporting AI-related technical operations, and contributing to customer retention and revenue growth through effective sales and service strategies.