Results-driven professional with expertise in sales development, CRM solutions, and customer engagement. Experienced in LinkedIn outreach, email campaigns, lead monitoring, and sequence building. Combines a strong background in public service, BPO, and sales environments with customer-centric problem-solving and revenue-focused execution. Proven success as a Sales Development Representative (SDR), generating and qualifying leads, building targeted outreach sequences, and collaborating with sales teams to drive pipeline growth. Skilled at handling complex customer concerns as a Tier 3 Resolution Specialist, delivering high-level support via email and chat across ticketing and airline accounts.