Shan Osleck
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
I am a dedicated customer service professional with one year of experience at Amazon, providing voice and non-voice support. I have strong communication, problem-solving, and organizational skills, with experience handling customer inquiries, resolving issues, and maintaining accurate records. I am detail-oriented, dependable, and eager to apply my customer service experience to a Virtual Assistant role while continuing to learn and grow.
Key Skills
Customer Service
Communication
Problem Solving
Active Listening
Time Management
Attention to Detail
Data Entry
Email & Chat Support
Microsoft Office
Google Workspace
Organization
Multitasking
Teamwork
Adaptability
Computer Skills
Professional Experience
I worked as a Customer Service Representative at Amazon for one year, providing support through both voice and non-voice channels. My responsibilities included assisting customers with order inquiries, account concerns, and issue resolution while ensuring a positive customer experience. I also handled Customer Abuse Prevention and Retail accounts, maintained accurate customer records, and followed company policies and data privacy standards. Working in a fast-paced environment helped me strengthen my communication, problem-solving, time management, and attention to detail, allowing me to consistently meet performance and quality expectations.
