Sales Development Representative with 17 years of experience in call center operations, specializing in inbound and outbound customer communication, appointment setting, lead generation, and loan verification. Experienced in handling high-volume voice, chat, and email interactions across industries including home improvement, mortgage, loan services, and timeshare campaigns. Strong background in qualifying leads, verifying client information, and supporting sales pipelines through consistent customer engagement and follow-ups. Recognized for maintaining performance under pressure while ensuring clear and professional customer communication.

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Professional with 17 years of experience in customer service, sales, lead generation, appointment setting, and loan verification across multiple BPO and outsourcing companies. Career includes handling inbound and outbound customer interactions, generating and qualifying leads for home improvement, mortgage, and timeshare campaigns, and supporting sales conversions through structured communication processes. Experience also includes account handling across voice, chat, and email channels, as well as training support for new agents in fast-paced call center environments, consistently contributing to operational efficiency and client satisfaction.