Professional Summary

Resourceful professional with 3 years of experience in compliance, fraud analysis, and customer service, specializing in risk assessment and investigations. Proven ability to leverage tools like TLOxp, LexisNexis, and Salesforce for fraud detection and compliance monitoring. Adept at ensuring adherence to KYC and AML regulations, managing fraud escalations, and providing exceptional customer support. Eager to apply investigative and detail-oriented skills to drive growth operations for a US-based clientele.

Key Skills

Skills KYC:Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) Risk and Fraud: Investigative Analysis, Loan & Transaction Auditing, Fraud Escalations, Document Verification. Software & Tools: Salesforce, Oracle, Zendesk, TLO / TLOxp, Experian, LexisNexis, Jumio, Onfido, Citrix, Google Workspace, Power BI, Automate, Mordor.

Professional Experience

Fraud AnalystBill Gosling Outsourcing • Taguig, Philippines10/2025 – 05/2026S pearheaded end-to-end investigations into sophisticated fraud schemes, including synthetic identity fraud, account takeover (ATO), and first-party "bust-out" fraud. Utilized TLOxp, LexisNexis, and Experian for profile identification and Onfido for detecting document forgery and biometric impersonation. Assessed potential FCRA risks by auditing adverse action triggers and ensuring accurate reporting in identity theft and misrepresented credit data cases. Systematically reviewed high-volume applications for employment/income misrepresentation, account activity, and unauthorized push payment (APP) fraud using Salesforce, Mordor, and Agent Portal.Managed sensitive communications regarding loan status after identifying social engineering or phishing attempts, guiding victims through recovery steps. Compliance Officer Evoke • Parañaque, Philippines10/2024 – 07/2025Implemented and monitored Anti-Money Laundering (AML) policies specifically for gaming operations. Conducted Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) procedures. Investigated suspicious transactions and filed Suspicious Activity Reports (SARs).Identified potential compliance risks within gaming operations.Investigated reported violations or irregularities. Monitored breaches and Service Level Agreements (SLAs) using Power BI. Customer Verification Representative Evoke • Parañaque, Philippines11/2022 – 10/2024Ensured adherence to Know Your Customer (KYC) regulations to foster secure global gaming environments.Monitored brand integrity across various marketing channels. Managed fraud escalations, documentation verification, and account adjustments for UK and international clients. Collaborated with cross-functional teams to enhance customer service processes. Customer Service Representative Teleperformance • Parañaque, Philippines09/2021 – 05/2022Delivered exceptional customer service by addressing inquiries and resolving issues promptly.Collaborated with team members to enhance service efficiency and customer satisfaction.Utilized CRM systems to track customer interactions and improve service delivery.