Sales Development Representative with experience in high-volume outbound calling, lead qualification, and appointment setting across sales and service-based campaigns. Skilled in handling both inbound and outbound communications, pre-qualifying leads, and transferring prospects to licensed agents. Experienced in CRM management, sales processing, and supporting pipeline activities while meeting daily quotas. Strong background in team leadership, including call monitoring, coaching, and performance management to ensure consistent sales results.

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Several years of experience in sales and customer service roles within BPO environments, progressing into team leadership responsibilities. Has handled high-volume outbound campaigns, contacting hundreds of leads daily, qualifying prospects, and transferring them to sales agents while meeting strict performance targets. Experience includes inbound sales, processing transactions, managing customer accounts, and handling billing inquiries. In a leadership capacity, has monitored live calls, coached team members, audited performance, and coordinated daily operations to maintain service quality and drive consistent sales performance.