REGINE
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Experienced professional with 6+ years of expertise in US payroll, administration, and client support, skilled in managing records, ensuring compliance, resolving discrepancies, and maintaining process accuracy. Dedicated to delivering reliable results, safeguarding confidentiality, and contributing to organizational success.
Key Skills
Customer Support | Meeting Coordination |SOP Development | Process Improvement | Workflow Optimization | Documentation & Reporting | Communication
Professional Experience
• Handled escalations and took over or guided agents through the toughest 5% to 10% of complex customer queries.
• Coached new hires, managed client updates, prepared daily productivity and quality audit reports, and maintained accurate team documentation. • Conducted outbound calls to verify customer correction requests and obtain required reports.
• Managed multi-state payroll corrections, amendments, compensation adjustments, and tax reconciliations.
