Appointment Setter Renewable Heat Partnership | June 2024 – July 2025 Contacted and qualified leads through outbound calls Scheduled appointments with potential clients Used company-approved tools and scripts to ensure consistency Logged call results and updates accurately in the CRM system Sales Representative DME Serve Philippines | October 2023 – May 2024 Handled inbound and outbound sales for medical alert services Upsold products such as fall detection pendants, protection plans, and service upgrades Ensured customer systems were tested monthly for reliability Maintained strong customer relationships and service satisfaction Admin Support (Part-time) Batach Priority One Pty Ltd | June 2024 – December 2024 Provided administrative and virtual support to the team Assisted with communication and coordination across team members Ensured timely completion of assigned tasks Maintained brand consistency across marketing materials Appointment Setter Insight Therapy Solutions | February 2023 – October 2023 Booked appointments for mental therapy sessions from warm leads Updated and maintained CRM records in a timely manner Ensured accurate tracking of leads and follow-ups Appointment Setter Medical Departures | November 2021 – January 2023 Converted inbound calls, chats, and emails into confirmed bookings Coordinated appointments between patients and medical providers Managed multi-channel communication (phone, chat, email, social media) Generated and followed up on new sales opportunities Customer Solutions Teammate PayPal Philippines | November 2020 – October 2021 Assisted customers with payment-related concerns via phone, chat, and email Provided timely and accurate resolutions to customer inquiries Maintained high-quality customer service standards Sales Coach (Team Leader) Concentrix (formerly Convergys) | August 2018 – October 2020 Led and coached a team of 12 sales agents Conducted one-on-one coaching sessions, team huddles, and performance reviews Monitored team KPIs including sales conversion, QA, and customer satisfaction Prepared reports and ensured team targets were consistently met Sales Associate II Convergys | April 2015 – July 2018 Handled inbound and outbound telesales for telecom services (Sprint) Closed sales for new lines, upgrades, and service changes Consistently worked toward achieving sales and performance targets