Paulo Enrico II
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
I have 13 years of experience under my belt. In those 13 years, I have handled different lines of businesses, which includes SDR, TSR, CSR, CSA and even ISR roles. In short, I am what you can consider a swiss knife, you can put me to any roles available.
Key Skills
I am a fast learner, I can easily adapt to new working environment, I am coachable, and I am a team player.
Professional Experience
I was a technical support rep for the majority of my BPO journey, and then transitioned to CSR where I support customer's regarding their account concerns. I was also a phone banker before (Wells Fargo), and then I transistioned over to SDR and ISR roles. But I would say that the highlight of my journey was, when I got promoted to be a SME, and an upskill trainer, which gave me the opportunity to share my knowledge to newbies.
