Sales Development Representative / Appointment Setter/Lead Gen Specialist – 08/2021 – Present (PT) Prospected and qualified leads for real estate clients, maintaining an organized CRM database. Scheduled appointments and effectively communicated product value to potential clients. Collaborated with the sales team to streamline conversions and follow-ups. Consistently met or exceeded weekly appointment and outreach targets. Insurance Specialist – Met PH 03/2022 – 10/2022 Guided clients through Medicare plan options and enrollment processes. Clarified benefits, coverage limitations, and answered complex client inquiries. Ensured compliance with regulatory requirements and company policies. Loans Specialist – Student Loans and Savings / NDER 03/2020 – 12/2021 Advised clients on loan options, repayment plans, and forgiveness programs. Supported loan applications, disbursements, and provided debt management counseling. Maintained accurate client records and followed up to ensure timely loan processing. Sales / Customer Service Representative – E-commerce BPO 2016 – 2020 Handled customer inquiries via phone, email, chat, and social media. Processed orders, resolved issues, and delivered product information efficiently. Ensured a high level of customer satisfaction through active listening and problem-solving.