Neal Alfred
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Sales and Customer Service Professional with over six years of experience in sales development, customer engagement, lead generation, and appointment setting across international markets. Proven ability to build rapport with clients, identify their needs, and deliver tailored solutions through phone, email, and virtual communication. Experienced working remotely with CRM platforms, sales automation tools, and outbound prospecting while consistently maintaining high productivity and professionalism.
Key Skills
Customer Service & Client Relationship Management
Sales & Consultative Selling
Inbound & Outbound Calling
Appointment Setting
Lead Generation & Prospecting
CRM Management (HubSpot, Crisalix CRM)
Cold Calling & Email Outreach
Time Management & Organization
Communication & Active Listening
Problem Solving & Critical Thinking
Microsoft Office Suite
Remote Collaboration
Sales Tools: Aircall, Dialpad, Smartlead, Lusha, SalesQL, HeyReach, ChatGPT
Professional Experience
I have over six years of professional experience in sales, customer service, and business development. I currently serve as a Unit Manager at Sun Life, where I provide financial consultations, sell insurance solutions, recruit and mentor advisors, and manage client relationships. Previously, I worked as a Sales Development Representative for GrowTech, conducting cold calls, LinkedIn outreach, and email campaigns to generate qualified opportunities for startup clients. I also worked as a Sales Development Representative at Crisalix, where I set appointments and managed subscription renewals for cosmetic surgery clinics worldwide through consultative outreach and CRM management. Most recently, I have been handling inbound sales calls for SiriusXM, assisting customers with acquiring or renewing satellite radio subscriptions while providing excellent customer service and resolving inquiries efficiently.
