Sales Development Representative with extensive experience in BPO customer service, outbound sales, collections support, and escalation management. Skilled in high-volume outbound calling, presenting mortgage refinancing and home purchase options, promoting credit card products, and addressing customer concerns. Experienced in resolving complex cases, coordinating with internal teams, and maintaining accurate records. Brings strong communication, problem-solving, time management, and adaptability skills.

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Extensive experience in BPO customer service, outbound sales, and escalation support. Responsibilities include making approximately 250 to 300 outbound calls per day to present mortgage refinancing and home purchase options, promoting credit card products to potential customers, and supporting customer acquisition efforts. Additional experience includes handling billing and collections inquiries, resolving escalated complaints, investigating customer concerns, coordinating with internal teams, conducting follow-ups, and maintaining accurate case documentation. Demonstrates strong customer communication, problem-solving, and service resolution skills.