Sales Development Representative and Appointment Setter with over seven years of BPO and freelance experience in customer service, outbound prospecting, lead qualification, and appointment setting. Experienced in B2B and B2C customer engagement across sports and fitness, life insurance, real estate, dental insurance, and Medicare health insurance. Skilled in handling inbound and outbound calls, qualifying prospects based on their needs and eligibility, gathering relevant customer information, and identifying potential sales opportunities. Strong background in high-volume outbound calling, relationship building, persuasion, negotiation, and maintaining clear and professional communication throughout the customer journey.

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Over seven years of experience in customer service, sales, lead qualification, and appointment setting across insurance, real estate, and sports and fitness industries. Experience includes working as a Sales Development Representative for a youth athlete development program, contacting potential customers who expressed interest through Facebook and engaging them regarding program enrollment. Also experienced in pre-qualifying life insurance and Medicare prospects, conducting 80–120 outbound calls per day, and providing information based on customer eligibility and needs. Real estate experience includes cold calling homeowners, identifying potential sellers, gathering property information, and determining selling price and timeline. Additional experience includes outbound prospecting for dental insurance and inbound customer service for loan inquiries, providing a strong foundation in prospect engagement, qualification, and sales support.