Professional Summary

I’m a reliable and detail-oriented professional with experience in customer service, administrative support, and sales. I’ve handled customer inquiries through chat, email, and phone, making sure issues are resolved quickly while maintaining a positive experience. I’m comfortable managing multiple tasks at once—like scheduling, data entry, and CRM updates—while staying organized and meeting deadlines. I’m also tech-savvy and quick to learn new tools, which helps me adapt easily to different workflows. Overall, I bring strong communication skills, efficiency, and a proactive mindset to every role I take on.

Key Skills

Customer Service (chat, email, phone support) Communication Skills (written & verbal) Data Entry & Accuracy CRM Management (updating records, tracking leads) Email & Calendar Management Problem-Solving & Conflict Resolution Organization & Attention to Detail Basic Sales & Lead Handling Tech-Savvy (quick to learn new tools and systems)

Professional Experience

Focus Direct Inc. – Choice Home Warranty Account 2023 Assisted customers with home warranty inquiries, claims, and service requests Provided clear information on coverage, repairs, and account details Resolved customer concerns efficiently while maintaining a professional and empathetic approach Handled high-volume calls and ensured accurate documentation of each interaction Customer Service Representative Teleperformance – T-Mobile Account 2024 Supported customers with mobile service concerns, billing inquiries, and technical issues Guided customers through troubleshooting steps and account updates Maintained strong communication while handling multiple inquiries in a fast-paced environment Ensured customer satisfaction by providing timely and effective solutions Customer Service Representative Concentrix CVG – Comcast Account 2025 Assisted customers with cable, internet, and service-related concerns Handled billing issues, service interruptions, and general account inquiries Demonstrated problem-solving skills to resolve complex customer concerns Maintained accurate records and followed company processes and quality standards