Professional Summary

Results-driven professional with extensive leadership and sales expertise across the SaaS, Finance, and Insurance sectors. Proven track record of exceeding revenue targets and driving business growth through strategic prospecting, high-stakes negotiation, and effective pipeline management in B2B environments. Adept at leading and motivating high-performance teams, with a strong focus on coaching for peak performance and operational excellence. Recognized for fostering long-term client relationships and delivering outstanding customer service to ensure high satisfaction and retention.

Key Skills

Strategic Sales Leadership: Experience managing complex US-based B2B accounts, overseeing the entire sales lifecycle from lead qualification to contract execution. Team Management & Development: Skilled in supervising Business Development Representatives and contact center specialists, utilizing performance analytics and quality control monitoring to hit aggressive KPIs. Operational Excellence: Proficient in CRM systems like Salesforce and HubSpot, and trained in leadership communication and coaching methodologies.

Professional Experience

Senior Sales Account Executive (Berry Virtual): -Focused on building and maintaining relationships with key stakeholders and decision-makers within client organizations. Responsibilities included managing accounts through regular contact to understand evolving needs, identifying upselling opportunities, and resolving complaints promptly. -Lead Generation & Pipeline Management: Identified potential clients through research, networking, and outreach via phone, email, and social media. Qualified leads based on budget, timeline, and pain points while maintaining a pipeline using CRM software like Salesforce and HubSpot. - Sales Execution: Developed and delivered product demonstrations and presentations to highlight value propositions. Negotiated pricing and contract terms to ensure profitability and clarity for clients. Senior Sales Account Executive (Hikinex): -Managed and supported existing US B2B accounts as the primary point of contact. Tasks involved identifying new customers, supervising sales representatives, and monitoring sales performance analytics. Team Manager (Wheelhouse): -Managed a team of Business Development Representatives (BDRs), ensuring all team members met daily, weekly, and monthly targets for sent forms. -Performance Coaching: Regularly coached staff on KPIs, attendance, and performance appraisals. Conducted remote and side-by-side monitoring and daily call listening for quality control. -Reporting & Operations: Generated detailed call statistics and sales reports while providing operational guidance to agents and attending management meetings for company updates. Customer Engagement (AMEX): -Verified card member information and handled inquiries regarding procedures, card replacements, and loan offers. Also mentored less experienced customer care professionals. Team Leadership (AIGSS): -Held multiple leadership roles overseeing Property Policy, Life Contact Center, and Disability Claims departments. Duties included managing staff performance, handling high call volumes during peak periods, and conducting workforce management.