Mary Grace
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven sales and customer experience professional with 14+ years of experience in B2B and B2C environments, including strategic account management and full-cycle sales. Skilled in lead generation, consultative selling, CRM management, and client relationship building. Proven ability to drive revenue growth, manage pipelines, and deliver excellent customer experiences.
Key Skills
• B2B & B2C Sales
• Lead Generation & Qualification
• Full Sales Cycle Management
• Account Management
• CRM & Pipeline Management
• Consultative Selling
• Client Relationship Management
Professional Experience
Sales Development Representative (Freelance)
Triptease | Jan 2024 – Jan 2026
• Generated and qualified inbound and outbound leads across North America and LATAM.
• Conducted discovery calls and scheduled meetings for Account Executives.
• Maintained accurate CRM records and supported pipeline growth.
Customer Service Manager (Freelance)
HueVine Wellness and MedSpa | Aug 2022 – Apr 2025
• Managed customer inquiries, bookings, and social media engagement.
• Resolved client concerns and maintained high customer satisfaction.
Account Executive
Digital Dolphin Asia Inc. | Feb 2020 – Jul 2022
• Managed the full sales cycle from prospecting to closing.
• Developed new business opportunities and maintained client relationships.
Sales Account Manager
Renren Giantly Inc. | Jun 2019 – Jan 2020
• Onboarded clients and managed accounts for ELD compliance solutions.
• Maintained CRM records and monitored sales pipeline.
Sales & Customer Experience Roles
Chronos Strategies HLK | Acquire Asia | Convergys Philippines | 2011–2019
• Delivered sales and customer support services while consistently meeting targets.
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