Mary Elizza Harris
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Sales Development Representative with 10+ years of combined experience in sales development, appointment setting, customer success, and executive support for US-based clients. Most recently generated and qualified inbound and outbound leads for a US home-improvement company, scheduling in-home estimates and maintaining CRM hygiene in HubSpot. Strong verbal and written English, a confident phone presence, and a consistent record of hitting activity and appointment targets in fully remote roles.
Key Skills
Sales development, warm/outbound calling, lead qualification, discovery calls, appointment setting, email outreach & sequencing, pipeline management, prospect research, follow-ups, CRM management, customer success, time management, and clear English communication. Tools: HubSpot, Salesforce, GoHighLevel, Dialpad, Aircall, Calendly, ClickUp, Asana, Trello, Google Workspace, Microsoft Office.
Professional Experience
Sales Development Representative — Garden State Brickface & Siding (Remote, US), Aug 2025–Jul 2026: managed inbound/outbound homeowner communications by phone and SMS, qualified prospects, scheduled in-home estimates, ran timely follow-ups on decision-pending leads, and maintained HubSpot records and pipeline updates.
Part-Time Appointment Setter / Lead Generation Specialist — Red Roof Home Buyers (Remote, US), Jul 2021–2024: cold calling, lead qualification, appointment setting, prospect research, and CRM updates.
Associate Customer Success Specialist — Wells Fargo International Solutions, May 2021–Mar 2023: resolved financial inquiries across channels, performed root-cause analysis, and coached new hires.
Earlier BPO experience supporting Citibank (Genpact) and US telecom customers (Sitel).
