Mark Mondray

Virtual Assistant

Get to Know Me

Professional Summary

Hi, I’m Mark, an IT and Data professional with over 10 years of experience supporting business operations, clients, and management teams. My experience includes data management and validation, CRM management, reporting, documentation, research, email and stakeholder coordination, and process automation. I have worked extensively with tools such as Zoho CRM, Google Workspace, Excel/Google Sheets, Power BI, SQL, BigQuery, ClickUp, Jira, Notion, and other business systems. In my recent role as a Solutions Architect, I support clients by managing CRM workflows, maintaining data quality, troubleshooting issues, documenting processes, and automating repetitive tasks. In my previous Data Engineering role, I handled large datasets, reporting, data validation, and business analysis. I’m organized, detail-oriented, comfortable working independently, and quick to learn new tools. I’m also used to working remotely with clients and teams across different functions and time zones. I believe I can bring not only reliable VA support, but also strong technical and problem-solving skills that can help improve processes and reduce manual work.
Key Skills Icon

Key Skills

Administrative & Virtual Assistance Data Entry, Validation & Research CRM Management & Data Maintenance Excel & Google Sheets Email & Calendar Coordination Reporting & Documentation Process Automation & Workflow Management Customer & Stakeholder Support Task & Project Management Troubleshooting & Problem Solving Quick Learner & Detail-Oriented Remote Work & Cross-Team Collaboration

Professional Experience

Solutions Architect Freelance | November 2024 - Present Configured and built modules within Zoho CRM and the Zoho One suite (Desk, Finance Suite, Backstage, Forms, Creator), translating client business workflows and specs into functional configurations for both internal operations and SaaS delivery. Reviewed and interpreted requirements documentation and workflow specs, working closely with project managers and executives to flag deviations before they reached build. Built custom logic, automations, and data-driven field behavior using Zoho Deluge to streamline client operations and reduce manual effort. Integrated Zoho apps with third-party systems via APIs to enable end-to-end process automation and seamless data flow. Performed self-QA on completed configurations prior to handoff, and produced build documentation and quick-start guides to support deployment hypercare and adoption. Managed multiple client builds using Zoho Projects and Airtable, balancing configuration quality against turnaround time. Integration Engineer / Data Engineer Kalibrr Technology Ventures, Inc. | May 2022 - October 2024 Created complex SQL scripts, datasets, views, and scheduled queries to facilitate automated data analysis, enabling insights for the Product and Business Development teams. Wrote complex BigQuery SQL scripts, datasets, views, and scheduled queries, automating recurring reports for the Product and Business Development teams. Managed and optimized BigQuery databases, integrating data from Google Analytics, internal applications, and third-party platforms to support data-driven decision-making. Built BI reporting in Metabase, improving turnaround on ad hoc data requests and increasing reporting visibility across teams. Developed and deployed APIs (Zapier, REST) connecting Zoho CRM, Totango, and internal systems, automating data flow across key business processes. Interim Project Manager / Software Developer Code Disruptors, Inc. | March 2018 - May 2022 Developed complex SQL scripts for logistics and warehouse reporting. Built reporting solutions for inbound, midbound, and outbound warehouse operations. Led configuration and deployment of the RAMCO warehouse management system, translating client requirements and process flows into system builds. Performed gap analysis and process flowcharting to align client requirements with system configuration and functional design. Customized ERP modules to client-specific business rules using Python (backend) and HTML/JavaScript (front-end). Performed testing and validation of system functionality and reporting outputs against operational requirements. Managed project workstreams and deadlines using Jira and ClickUp. MIS Head HealthServ Los Baños Medical Center | June 2016 - March 2018 MIS Staff July 2013 - May 2016 Led data migration, cleansing, and extraction using Excel and MSSQL, and delivered Power BI reporting for internal teams and executive-level decision-making and. Served as database, server, and hospital system administrator, ensuring secure, reliable operation of hospital and business applications. Built in-house tools (VB.Net, MSSQL) for asset management, ticketing, and report generation, delivering measurable operational improvements. Oversaw installation, upgrades, and maintenance of software and hardware systems, boosting operational efficiency and reliability across departments.

Mark Mondray

Get to Know Me

Watch a brief introduction that highlights my professional background and areas of expertise.

Professional Summary

Hi, I’m Mark, an IT and Data professional with over 10 years of experience supporting business operations, clients, and management teams. My experience includes data management and validation, CRM management, reporting, documentation, research, email and stakeholder coordination, and process automation. I have worked extensively with tools such as Zoho CRM, Google Workspace, Excel/Google Sheets, Power BI, SQL, BigQuery, ClickUp, Jira, Notion, and other business systems. In my recent role as a Solutions Architect, I support clients by managing CRM workflows, maintaining data quality, troubleshooting issues, documenting processes, and automating repetitive tasks. In my previous Data Engineering role, I handled large datasets, reporting, data validation, and business analysis. I’m organized, detail-oriented, comfortable working independently, and quick to learn new tools. I’m also used to working remotely with clients and teams across different functions and time zones. I believe I can bring not only reliable VA support, but also strong technical and problem-solving skills that can help improve processes and reduce manual work.

Key Skills

Administrative & Virtual Assistance Data Entry, Validation & Research CRM Management & Data Maintenance Excel & Google Sheets Email & Calendar Coordination Reporting & Documentation Process Automation & Workflow Management Customer & Stakeholder Support Task & Project Management Troubleshooting & Problem Solving Quick Learner & Detail-Oriented Remote Work & Cross-Team Collaboration

Professional Experience

Solutions Architect Freelance | November 2024 - Present Configured and built modules within Zoho CRM and the Zoho One suite (Desk, Finance Suite, Backstage, Forms, Creator), translating client business workflows and specs into functional configurations for both internal operations and SaaS delivery. Reviewed and interpreted requirements documentation and workflow specs, working closely with project managers and executives to flag deviations before they reached build. Built custom logic, automations, and data-driven field behavior using Zoho Deluge to streamline client operations and reduce manual effort. Integrated Zoho apps with third-party systems via APIs to enable end-to-end process automation and seamless data flow. Performed self-QA on completed configurations prior to handoff, and produced build documentation and quick-start guides to support deployment hypercare and adoption. Managed multiple client builds using Zoho Projects and Airtable, balancing configuration quality against turnaround time. Integration Engineer / Data Engineer Kalibrr Technology Ventures, Inc. | May 2022 - October 2024 Created complex SQL scripts, datasets, views, and scheduled queries to facilitate automated data analysis, enabling insights for the Product and Business Development teams. Wrote complex BigQuery SQL scripts, datasets, views, and scheduled queries, automating recurring reports for the Product and Business Development teams. Managed and optimized BigQuery databases, integrating data from Google Analytics, internal applications, and third-party platforms to support data-driven decision-making. Built BI reporting in Metabase, improving turnaround on ad hoc data requests and increasing reporting visibility across teams. Developed and deployed APIs (Zapier, REST) connecting Zoho CRM, Totango, and internal systems, automating data flow across key business processes. Interim Project Manager / Software Developer Code Disruptors, Inc. | March 2018 - May 2022 Developed complex SQL scripts for logistics and warehouse reporting. Built reporting solutions for inbound, midbound, and outbound warehouse operations. Led configuration and deployment of the RAMCO warehouse management system, translating client requirements and process flows into system builds. Performed gap analysis and process flowcharting to align client requirements with system configuration and functional design. Customized ERP modules to client-specific business rules using Python (backend) and HTML/JavaScript (front-end). Performed testing and validation of system functionality and reporting outputs against operational requirements. Managed project workstreams and deadlines using Jira and ClickUp. MIS Head HealthServ Los Baños Medical Center | June 2016 - March 2018 MIS Staff July 2013 - May 2016 Led data migration, cleansing, and extraction using Excel and MSSQL, and delivered Power BI reporting for internal teams and executive-level decision-making and. Served as database, server, and hospital system administrator, ensuring secure, reliable operation of hospital and business applications. Built in-house tools (VB.Net, MSSQL) for asset management, ticketing, and report generation, delivering measurable operational improvements. Oversaw installation, upgrades, and maintenance of software and hardware systems, boosting operational efficiency and reliability across departments.
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