I am a multilingual customer service and account management Specialist with 7+ years of experience across customer support, sales, and market research within international and multicultural environments. Recognized for strong client relationship management, technical troubleshooting, and the ability to drive customer satisfaction and retention. Experienced in managing high-volume inquiries and supporting both operational and sales-focused initiatives. Fluent in Bahasa Malay and English, with working knowledge of Mandarin and Tagalog.