Maribeth
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Strategic content writer and social media specialist with 7+ years of experience in customer support across US, UK, and Australian markets, combined with nearly 6 years in content writing and 3 years in content strategy. Experienced in managing end-to-end blog and social media content operations, implementing SEO best practices, and developing multi-platform content calendars that support brand growth and audience engagement. Brings a strong research background, structured workflow management, and a results-oriented content approach.
Key Skills
Customer Support & Escalation Management (US, UK, AU Markets)
Content Writing & Research
Social Media Content Strategy
Multi-Platform Publishing (Facebook, Instagram, LinkedIn, Pinterest, Substack)
Content Repurposing & Short-Form Adaptation
SEO (On-Page Optimization, Keyword Placement, Meta Descriptions, Internal Linking)
WordPress Publishing & Formatting
Content Calendar Planning & Scheduling
Audience Engagement & Community Management
Brand Voice Development & Editorial Alignment
Basic Analytics & Performance Monitoring (Meta Business Suite, Google tools)
AI-Assisted Content Creation & Editing
Professional Experience
I have over 7 years of experience in the BPO industry supporting US, UK, and Australian markets, specializing in customer support, escalations, and account management. I handled complex cases involving disputes, chargebacks, and compliance concerns while maintaining high service standards and documentation accuracy.
For the past 6 years, I have worked as a content writer and, more recently, as a content strategist. I have managed blog and social media content across multiple niches including survival, wellness, and nutrition. My responsibilities included SEO-informed writing, WordPress publishing, content calendar planning, multi-platform scheduling (Facebook, Instagram, LinkedIn, Pinterest, Substack), content repurposing, and basic performance monitoring using Meta Business Suite and analytics tools.
I also supported link-building initiatives, conducted topic and keyword research, and ensured consistent brand voice and audience engagement across platforms.
