I have over 7 years of experience in the BPO industry supporting US, UK, and Australian markets, specializing in customer support, escalations, and account management. I handled complex cases involving disputes, chargebacks, and compliance concerns while maintaining high service standards and documentation accuracy. For the past 6 years, I have worked as a content writer and, more recently, as a content strategist. I have managed blog and social media content across multiple niches including survival, wellness, and nutrition. My responsibilities included SEO-informed writing, WordPress publishing, content calendar planning, multi-platform scheduling (Facebook, Instagram, LinkedIn, Pinterest, Substack), content repurposing, and basic performance monitoring using Meta Business Suite and analytics tools. I also supported link-building initiatives, conducted topic and keyword research, and ensured consistent brand voice and audience engagement across platforms.