I am an experienced customer service and sales professional with over 20 years of experience across banking, business process outsourcing, education, retail, and administrative support. I spent more than 11 years with JPMorgan Chase as a Customer Service and Senior Service Specialist, where I handled customer inquiries, complaints, billing discrepancies, refunds, loan documentation, and Escrow concerns. I consistently delivered high-quality service, achieving a 98% CSAT ranking and Top 2 recognition for my team. I was also promoted to Senior Service Specialist and handled both Mortgage and Home Equity Line of Credit (HELOC) accounts. Previously, I worked with IBM Global Process Services, Vision-X Inc., and Air Relay Corporation in customer service, inbound and outbound sales, sales verification, and team coaching roles. My experience includes handling high-volume customer interactions, resolving issues, promoting products and services, maintaining accurate records, meeting performance targets, and coaching team members. I also worked as an English teacher and SBU Head Assistant, developing communication, administrative, documentation, and organizational skills. My most recent training and professional development include Data Entry, Virtual Assistant Courses, 7-Day Copywriting Challenge, Freelance Writing, and Mind Mapping. These trainings complement my existing strengths in customer support, written communication, data entry, administrative assistance, and creative writing. I also have training in Project Management and Executive Office Assistant and Secretary skills, further supporting my ability to manage tasks, organize information, communicate effectively, and work independently. Overall, I offer 20+ years of customer service experience, strong communication skills, proven problem-solving ability, and a consistent record of delivering quality service and results.