Maraih Rossny
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Detail-oriented and dependable Virtual Assistant with nearly seven years of BPO experience in customer support, administrative tasks, sales, training, and quality assurance. Skilled in client communication, CRM management, documentation, reporting, troubleshooting, and handling multiple tasks efficiently. Proficient in tools such as HubSpot and Microsoft Office, with strong communication, organization, and problem-solving skills.
Key Skills
Virtual Assistance & Administrative Support
Customer Service & Client Communication
CRM Management & Data Entry
Email & Calendar Management
Documentation & Reporting
Sales Support & Lead Management
Technical Troubleshooting
Quality Auditing & Performance Monitoring
Training, Coaching & Feedback
Microsoft Office & HubSpot
Time Management & Multitasking
Problem-Solving & Attention to Detail
Professional Experience
MicroSourcing | Philippines
Trainer & Quality Audit Specialist | July 2024 – Present
Facilitate training sessions and provide coaching to employees with different learning styles and experience levels.
Monitor performance, conduct quality audits, and provide constructive feedback to improve productivity and service quality.
Maintain accurate reports and documentation related to training, performance, and quality results.
Coordinate with teams and stakeholders to ensure training and operational requirements are met.
Magic, Inc. | Remote
Virtual Assistant / Sales Representative (Haulla) | November 2023 – June 2024
Managed outbound calls and client communications to promote waste management services.
Conducted lead generation and communicated with business owners and decision-makers.
Assisted clients with service transitions and provided clear information regarding available options.
Used HubSpot CRM to manage client information, update records, and track sales activities.
Maintained organized client records and followed up with prospects to support business development.
Valor Global | Southwoods, Biñan City
Customer Support Representative (Sprint) | August 2022 – August 2023
Provided customer support by handling inquiries, resolving concerns, and delivering appropriate solutions.
Assisted customers with product and service information based on their needs.
Performed basic technical troubleshooting and guided customers through resolution steps.
Documented customer interactions and maintained accurate account information.
Concentrix | Exxa Tower, Quezon City
Trainer – Samsung Electronics Internet Mobility | January 2020 – June 2022
Trained multiple batches of new hires and supported learners throughout their onboarding process.
Conducted coaching sessions, performance monitoring, and feedback to improve employee effectiveness.
Prepared reports, maintained training documentation, and completed administrative tasks.
Communicated with clients, management, and internal teams regarding training progress and performance.
Provided customer assistance through voice and chat channels when needed.
