I’m a sales and customer service professional with over 10 years of experience helping customers, building relationships, and driving results. I currently work as a Sales Development Specialist at CoDev, where I reach out to potential clients through calls, emails, and LinkedIn, qualify leads, and set appointments to support the sales team. Before that, I was a Business Development Specialist at Newfold Digital, connecting with clients across the Asia-Pacific region and introducing digital solutions like website design and SEO. Earlier in my career, I worked in retail banking with JP Morgan Chase, assisting customers with their accounts and transactions while making sure everything was handled accurately and compliantly. I also spent several years in technical and customer support roles at Sykes, Convergys, and Qualfon, where I helped customers resolve issues, retained accounts, and consistently met sales and service targets. Throughout my career, I’ve focused on clear communication, problem-solving, and building strong customer relationships.