LawnStarter — Tier III Support Specialist * Provided phone, chat, and email support for customers and lawn Pros. * Resolved account, billing, payout, scheduling, dispute, and service-related concerns. * Managed escalations, refunds, credits, debits, and payout adjustments. * Investigated technical issues and submitted detailed reports for system troubleshooting. * Maintained accurate account information while handling high-volume interactions. Diversify OSS / HGS — Sales Enablement Technical Support * Provided technical and back-office support for customer portal and account issues. * Resolved payment, policy, login, wallet, and document-related concerns. * Created and tracked Jira tickets for unresolved technical issues. * Coordinated with technical teams to ensure timely issue resolution and SLA compliance. Diversify OSS / HGS — Sales Development Representative * Handled inbound and outbound calls from prospective business customers. * Assisted customers with insurance applications and gathered information for quotes. * Scheduled follow-ups, managed customer accounts, and routed qualified leads. * Conducted high-volume outbound calling of up to 140 prospects per day. VXI Global Holdings, Inc. — Sales Account Specialist * Handled high-volume calls involving mobile plans, billing, data usage, and technical concerns. * Assisted customers with device, SIM card, and connectivity troubleshooting. * Recommended products and services based on customer needs. * Maintained accurate customer records and consistently met performance metrics.