Sales Development Representative with experience in outbound calling, lead qualification, and appointment setting within insurance, healthcare, and technical support environments. Skilled in handling inbound and outbound communications, identifying client needs, and educating prospects on service offerings. Experienced in CRM-based lead tracking, coordinating with sales teams, and supporting pipeline development. Strong background in customer support and sales, contributing to consistent target achievement and smooth lead handoff processes.

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Several years of experience across sales, healthcare support, and customer service roles in BPO environments. Has worked extensively in outbound and inbound campaigns, qualifying leads, setting appointments, and supporting sales teams in insurance-related services. Experience includes reviewing medical records and preparing documentation for appeals, as well as providing technical support while identifying upsell opportunities. Earlier roles focused on healthcare and financial customer support, managing inquiries, processing information, and maintaining accurate system records while ensuring compliance and service quality.