KAREN
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Detail-oriented Computer Science graduate with 3 years of Virtual Assistant experience providing administrative, technical, and customer support services. Proficient in various productivity tools, data management, and communication platforms with strong organizational and analytical skills. Eager to contribute efficiency and technical expertise to a growing company.
Key Skills
Administrative Support
Customer Service
Data Entry & Management
Email & Calendar Management
Communication Skills
Time Management
Problem-Solving
Technical Support
Microsoft Office Suite
Google Workspace
Project Coordination
Web Research
Programming Basics (Java/Python/HTML/CSS)
Database Management
Attention to Detail
Multitasking
Team Collaboration
Adaptability
Organization Skills
CRM Tools & Productivity Software
Professional Experience
NEW Apprenticeship
Operations Coordinator From 2022-2025
-Coordinates and schedules apprentices for their learning sessions,
aligning their preferred dates and times with the facilitator's availability
to ensure a seamless and efficient learning experience.
Addresses and resolves apprentices' issues and concerns submitted
through support tickets, ensuring timely and effective solutions.
Collaborates with relevant teams as needed to thoroughly investigate
and resolve problems, while maintaining clear and professional
communication throughout the process. Strives to deliver a positive
experience by prioritizing apprentices' needs and ensuring their
concerns are handled with care and efficiency
Wilkat Travel & Tour, Inc.
Office Assistant From 2019-2022
-Compiles and reviews the list of passports requiring extension or
cancellation, ensuring accuracy and completeness, before forwarding
the information to the Liaison Officer for further processing. This
involves careful verification of all details to ensure that the appropriate
actions are taken, and any discrepancies are addressed in advance.
The goal is to provide the Liaison Officer with a clear, organized list
that facilitates efficient decision-making and timely action.



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