Sales Development Representative with experience in lead generation, appointment setting, and client communication across international campaigns. Skilled in outbound outreach, qualifying prospects, and supporting donor and client acquisition efforts. Experienced in CRM-related tasks, data profiling, and coordinating with clients through email and calls. Strong background in training and development, supporting team performance while maintaining consistent outreach and operational accuracy.

‍

Lead generation and prospect qualification
Appointment setting and data profiling
Outbound and client communication
CRM data entry and record management
Invoice preparation and documentation
Training and onboarding support
Pronunciation and communication coaching
Customer service and client coordination‍

‍

Several years of experience in customer service, training, and lead generation roles within BPO and remote environments. Has handled outbound prospecting and appointment setting, while also supporting donor creation and client communication for international accounts. Experience includes preparing invoices, managing records, and coordinating with overseas clients to ensure smooth operations. Progressed into training-focused roles, delivering product knowledge and communication coaching to new hires while maintaining involvement in lead generation and administrative support functions.

‍