John Raphael
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
I’m a sales and customer service professional with over 8 years of experience working with customers and businesses, including experience in outbound calling, lead generation, follow-ups, and sales development. I’m comfortable speaking with decision-makers, handling objections, qualifying prospects, and building relationships through consistent communication. I’ve also worked with tools like Salesforce, HubSpot, Salesloft, Apollo, and other CRM and sales platforms. I’m a hardworking and adaptable person who enjoys talking to people, learning new things, and working toward clear sales goals.
Key Skills
- B2B Sales & Lead Generation
- Cold Calling & Outbound Prospecting
- Lead Qualification & Follow-Up
- Appointment Setting
- Objection Handling
- Customer Relationship Management
- Sales Pipeline Management
- Email & Phone Outreach
- CRM Management
- Prospect Research
- Sales & Customer Support
- Communication & Active Listening
- Time Management & Organization
- Microsoft Office & Google Workspace
- Salesforce, HubSpot & Salesloft
- Apollo.io & Other Sales Tools
- Supported the sales team with lead management, customer follow-ups, quotations, and administrative tasks.
- Communicated with customers and prospects to understand their requirements and provide timely assistance.
- Managed sales information and customer records using ACT and BlindMatrix.
- Assisted with preparing quotes, processing orders, and coordinating with customers throughout the sales process.
- Helped keep the sales pipeline organized and ensured follow-ups were completed on time.
Professional Experience
- Conduct outbound calls to business prospects to introduce background screening and compliance solutions.
- Follow up with leads from webinars, marketing campaigns, and other sales activities.
- Qualify prospects by understanding their needs, challenges, and current processes.
- Handle objections and questions while keeping conversations focused on business needs.
- Schedule qualified opportunities and help create a strong pipeline for Account Executives.
- Maintain accurate prospect information, activities, and follow-ups in CRM and sales platforms.
- Consistently work toward daily and monthly activity and performance targets.
