SALES MANAGER Aling Conching Marketing | March 2023 – June 2026 • Managed daily sales and operational activities, requiring consistent prioritization, organization, follow-through, and attention to deadlines. • Coordinated with customers, business partners, and team members to keep activities moving and resolve issues efficiently. • Monitored sales performance, customer needs, and business opportunities to support informed decision-making. • Maintained accurate sales records, reports, customer information, and business documentation. • Handled customer concerns and time-sensitive issues using sound judgment and professional communication. • Supported team members in achieving operational objectives and maintaining service standards. • Identified opportunities for process and sales improvement and took initiative to address operational challenges. • Balanced multiple responsibilities simultaneously while maintaining service quality and business priorities. CUSTOMER CARE REPRESENTATIVE Everise / Integrated Call Center Solutions – United Health Group (UHG) Account | July 2022 – January 2023 • Managed a high volume of customer interactions while balancing accuracy, efficiency, empathy, and strict procedural requirements. • Reviewed account information, researched concerns, and determined appropriate actions based on available information and established processes. • Documented customer interactions and important information accurately for continuity and follow-through. • Handled confidential healthcare-related information with discretion and professionalism. • Communicated complex information clearly and adjusted communication style according to customer needs. • Took ownership of customer concerns and worked toward resolution rather than relying solely on escalation. • Prioritized urgent and complex concerns while maintaining productivity and quality expectations. • Collaborated with internal teams when issues required additional support or specialized resolution. ONLINE BANKING ASSOCIATE Teleperformance PH | June 2022 – July 2022 • Assisted customers with online banking, account access, transaction, and digital banking concerns. • Followed strict identity verification and security procedures when handling sensitive financial information. • Investigated customer concerns and provided step-by-step guidance and appropriate resolutions. • Maintained accurate documentation of customer interactions and actions taken. • Demonstrated attention to detail when reviewing account-related information and following security protocols. • Managed sensitive conversations professionally while maintaining customer trust. CUSTOMER CARE ASSOCIATE Optum Global Solutions – United Health Group (UHG) | January 2022 – May 2022 • Provided professional support for healthcare-related inquiries while handling sensitive customer information. • Researched account information and identified appropriate solutions based on established procedures. • Maintained accurate records and documentation to support effective customer follow-through. • Prioritized customer concerns and managed multiple information points during each interaction. • Communicated clearly and professionally with customers from diverse backgrounds. • Escalated only when necessary while taking ownership of issues within assigned responsibilities. CUSTOMER SUPPORT REPRESENTATIVE Concentrix – FedEx Account | August 2021 – December 2021 • Managed customer requests involving shipments, tracking, deliveries, and service concerns. • Researched information across available systems to provide accurate and timely responses. • Coordinated with appropriate teams to resolve issues and ensure proper follow-through. • Maintained detailed documentation of customer concerns, actions taken, and resolutions. • Balanced speed and accuracy while working in a high-volume customer support environment. CUSTOMER SUPPORT REPRESENTATIVE Sitel PH / Foundever – Bell Canada Account | January 2021 – July 2021 • Provided customer support for telecommunications services, accounts, and technical concerns. • Identified customer needs through active listening and effective questioning. • Troubleshot issues systematically and communicated solutions in a clear, easy-to-understand manner. • Managed difficult conversations while maintaining professionalism and customer confidence. • Documented interactions accurately and followed required processes. • Adapted quickly to account-specific systems, procedures, and customer needs. BASIC KOREAN LANGUAGE TEACHER KWave Korean Language Training Center | February 2018 – July 2020 • Planned and delivered structured lessons based on individual student needs and learning objectives. • Organized lesson materials, schedules, student information, and learning activities. • Adjusted teaching strategies based on student progress and feedback. • Communicated instructions and concepts clearly to individuals with different learning styles. • Monitored progress and provided timely, constructive feedback. • Demonstrated patience, preparation, organization, and adaptability in a teaching environment. TECHNICAL SUPPORT REPRESENTATIVE Convergys PH – Microsoft Account | June 2016 – August 2016 • Diagnosed technical concerns through structured questioning and systematic troubleshooting. • Guided customers through detailed processes and instructions while maintaining clear communication. • Researched issues and identified appropriate solutions within established guidelines. • Documented technical concerns, troubleshooting steps, and resolutions accurately. • Escalated complex technical issues appropriately while maintaining ownership of the customer experience. • Adapted quickly to technical systems, tools, procedures, and product information