Joann
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven professional with solid experience in customer service and financial operations, handling high-volume inquiries, resolving customer concerns, and maintaining accurate financial records. Demonstrated ability to deliver excellent customer support, manage data efficiently, and ensure attention to detail in reporting and documentation. Skilled in communication, problem-solving, and CRM tools, with added exposure to bookkeeping and expense tracking. Ready to leverage hands-on experience to excel in a Virtual Assistant or administrative role.
Key Skills
Customer Service & Client Support
Effective Communication (Phone, Email, Chat)
Problem-Solving & Conflict Resolution
Financial Record Keeping & Bookkeeping Support
Data Entry & Accuracy
CRM Tools & Customer Management Systems
Microsoft Excel & Google Sheets
Time Management & Organization
Attention to Detail
Team Collaboration & Adaptability
Professional Experience
Experienced in both customer service and financial support, with a proven track record of handling customer inquiries across phone, email, and chat while maintaining high satisfaction levels. Worked as a Customer Service Representative at IBEX, resolving concerns efficiently, using CRM tools, and delivering personalized support. Additionally served as a Finance Assistant at Nature’s Spring, assisting in bookkeeping, expense tracking, and report preparation with strong attention to detail. Demonstrates reliability, accuracy, and strong organizational skills in fast-paced work environments.
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