Jinggoy
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Motivated and customer-focused professional with experience in client support, account management, and operations coordination in fast-paced environments. Skilled in communicating with customers, resolving inquiries, maintaining accurate records, and building positive relationships through professional and solution-oriented service. Strong organizational and time management abilities, with experience using CRM systems, Microsoft Office, and Google Workspace to manage customer information and support daily operations. A proactive, adaptable, and results-driven individual eager to leverage strong communication and problem-solving skills to generate business opportunities, qualify leads, and contribute to the success of a high-performing sales team.
Key Skills
* Administrative Support
* Calendar & Email Management
* Customer Service & Client Relations
* Data Entry & Database Management
* CRM Management (Salesforce, HubSpot, Zendesk)
* Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
* Microsoft Office Suite (Word, Excel, PowerPoint)
* Document Preparation & Proofreading
* Online Research & Report Preparation
* Travel & Event Coordination
* Appointment Scheduling
* Process Improvement & Workflow Optimization
* Project Management Tools (Asana, Trello, ClickUp)
* Time Management & Multitasking
* Written & Verbal Communication
* Problem-Solving & Critical Thinking
* Attention to Detail
* Organization & Prioritization
* Remote Collaboration
* Adaptability & Initiative
Professional Experience
### **Customer Care Clerk**
**JBE Auxiliary Corporation** | *January 2025 – Present*
* Manage customer inquiries regarding RFID registration, account updates, balance inquiries, and loading transactions through professional and timely support.
* Verify and monitor RFID transactions to ensure data accuracy, resolve discrepancies, and maintain detailed operational records.
* Conduct manual reviews of vehicle snapshots, investigate transaction incidents, and prepare accurate reports for operational compliance.
* Coordinate with internal departments to resolve customer concerns while maintaining high service standards.
* Maintain organized documentation and ensure confidential handling of customer information.
* Contribute to efficient daily operations by prioritizing tasks and meeting reporting deadlines in a fast-paced environment.
### **Fleet Coordinator**
**Express Resources Solutions Inc.** | *September 2024 – November 2024*
* Coordinated daily fleet operations, ensuring timely deployment and efficient vehicle utilization.
* Maintained driver records, operational documents, and compliance reports with a high level of accuracy.
* Assisted in scheduling, monitoring vehicle activities, and communicating operational updates with drivers and management.
* Coordinated accident and incident reporting while ensuring proper documentation and timely resolution.
* Supported administrative processes by organizing records and maintaining operational documentation.
### **Toll Teller**
**MATES (Manila Toll Expressways System Inc.)** | *June 2023 – August 2024*
* Processed high-volume cash and electronic toll transactions with speed and accuracy.
* Delivered professional customer service by assisting motorists with inquiries and resolving routine concerns.
* Maintained accurate transaction records while balancing daily collections and preparing reports.
* Ensured efficient traffic flow by following operational procedures and maintaining attention to detail in a fast-paced environment.
### **Production Staff**
**Cal-Comp Precision Philippines Inc.** | *February 2020 – January 2021*
* Operated production equipment while adhering to company standards and quality procedures.
* Conducted quality inspections to identify defects and ensure product compliance.
* Maintained accurate production records and followed established operational workflows.
* Collaborated with team members to meet production targets while maintaining workplace safety and efficiency.
