Sales Development Representative with 11 years of experience in the BPO industry, specializing in sales, appointment setting, lead qualification, quality assurance, and customer service. Experienced in outbound and inbound communication across construction, technology, solar energy, telecommunications, and retail accounts. Skilled in identifying qualified leads, scheduling appointments, and supporting sales teams through structured outreach and client coordination. Strong background in performance monitoring, process improvement, and maintaining service quality standards while handling high-volume customer interactions.

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Professional with over 11 years of experience in sales, appointment setting, quality assurance, customer service, and business development across multiple BPO and sales-driven environments. Career includes outbound sales and lead generation for telecommunications, solar energy, construction, and technology accounts, as well as scheduling appointments and qualifying leads for service-based businesses. Experience also includes working as a Quality Assurance Specialist responsible for monitoring agent performance, ensuring compliance with standards, and supporting process improvements. Additional background includes customer sales roles handling inbound and outbound communication, supporting customer needs, and contributing to sales targets and operational efficiency across high-volume contact center environments.