Jerome
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Experienced sales and customer service professional with over Seven years in the BPO industry, specializing in sales development, lead generation, and client relationship management. Skilled in handling telecommunications, cloud-based communication solutions, and insurance/financial products. Adapt at CRM management, data entry, and problem-solving, with strong communication and organizational skills. Self-motivated, adaptable, and goal-oriented, capable of working independently or as part of a team.
Key Skills
Sales & Lead Generation: Prospecting, cold calling, inbound/outbound lead qualification, scheduling discovery appointments, opportunity management, and driving pipeline development.
CRM & Technical Software: Experience utilizing tools such as Salesforce, Outreach, and Microsoft Office applications.
Customer Support & Service: Expertise in managing account inquiries, billing concerns, service upgrades/downgrades, and high-volume inbound/outbound interactions while maintaining high satisfaction ratings.
Administrative & Data Processing: Data entry, quote generation, managing insurance policy renewals, and processing account deactivations or reinstatements.
Core Professional Competencies: Strong time management, phone etiquette, organizational abilities, self-motivation, and the capacity to work both independently and collaboratively.
Professional Experience
Marketing Development Representative (Project Base) | Splashtop Inc. (Cupertino, CA / January 20, 2026 to April 15, 2026)Managed the qualification and nurturing of inbound/outbound and marketing-generated leads via calls, emails, and LinkedIn outreach. Evaluated customer needs, identified decision-makers, and qualified opportunities based on business fit and buying intent. Coordinated meetings and product demonstrations for Account Executives, maintained CRM accuracy, and supported pipeline development. Sales Development Representative | 8x8 Inc. (Taguig City / January 3, 2022 to June 20, 2025)Supported outbound prospecting, qualified leads, and set appointments for Account Executives while handling cold calls.Managed CRM records using tools like Salesforce and Outreach to ensure timely follow-ups through the sales funnel.Key Achievements: Consistently hit monthly quotas for qualified opportunities, achieved a 100% Satisfaction rating across evaluated interactions, and maintained a near-perfect attendance record.Insurance Specialist / Data Entry Specialist / Quotes and Servicing | COVERDESK LLC (Quezon City / October 14, 2019 to August 20, 2021)Communicated directly with account managers, lenders, and insured parties for processes such as loan/insurance renewals and account transfers.Processed account deactivations, reinstatements, and the creation of property quotes for new business and members.Followed up with insurance carriers via email and assessed submitted documents for applications.Key Achievements: Achieved 100% of monthly data processing and quotation quotas with absolute compliance, maintaining flawless attendance.Customer Service | AFNI (Quezon City / January 29, 2019 to June 28, 2019)Dealt with customer mobile phone plans, billing inquiries, and upgrade/downsize requests through inbound and outbound (callback) calls.Customer Service | VXI (Quezon City / September 6, 2016 to December 8, 2018)Handled customer accounts, services, billing concerns, payments, and plan changes (upgrade/downsize), alongside escalation calls and follow-ups.Assisted other agents with product specifics and taking over calls.Key Achievements: Achieved a 100% Voice of the Customer (VOC)/CSAT rating on multiple monthly evaluations and maintained a 100% attendance and shift adherence record.Customer Service | TELETECH (Quezon City / March 11, 2015 to June 8, 2016)Addressed account, service, and billing concerns, processed payments, plan changes, and account deactivations.Scheduled technician visits for service installations and technical setups.Key Achievements: Consistently exceeded monthly KPI scorecards for Average Handling Time (AHT) and first-contact resolution while maintaining 100% attendance compliance.Customer Service | Concentrix (Quezon City / October 14, 2014 to January 26, 2015)Handled ordering concerns, order changes, status checks, shipping details, and tracking.Collaborated with third-party sellers regarding order issues, warranties, and return processes.
