Sales Development Representative with over 7 years of experience in B2B and B2C sales, lead generation, and customer relationship management across retail, e-commerce, travel, and customer service industries. Skilled in prospecting, cold outreach, appointment setting, and CRM management to build and maintain a healthy sales pipeline. Experienced in supporting cross-functional sales initiatives, conducting market research, and developing customer-focused strategies that drive business growth. Strong background in account management, sales operations, and team leadership within both remote and on-site environments.

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Over seven years of experience in sales development, customer service, operations management, and tourism operations. Has managed B2B and B2C sales activities, including prospecting, lead nurturing, appointment setting, and CRM management while collaborating with sales and marketing teams to improve outreach performance. Experience includes overseeing business operations, driving sales through e-commerce platforms, managing customer accounts, and implementing process improvements to support business growth. Additional leadership experience includes supervising teams, mentoring staff, optimizing operational workflows, and consistently exceeding sales and customer satisfaction objectives.