Jasmine Gertrude
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
I'm a resourceful and adaptable professional with a strong background in customer service, sales development, and technical support. Experienced in handling high-volume outreach, resolving customer concerns, and delivering excellent client satisfaction across diverse industries. Known for strong communication, problem-solving abilities, and attention to detail, with a proven track record of quickly learning new systems and maintaining organized, efficient workflows.
Key Skills
Skilled in cold calling, lead generation, appointment setting, and sales pipeline management, supported by strong analytical thinking and attention to detail. Proficient in technical troubleshooting, insurance verification, and medical appointment coordination, with experience in CRM systems and ticketing tools. Effective communicator across phone, email, and SMS channels, with a collaborative mindset and ability to manage multiple tasks efficiently in fast-paced environments.
Professional Experience
Demonstrated success across multiple roles, including Sales Development Representative and Recruitment Admin at Getscale, where high-volume outreach, candidate screening, and CRM management contributed to improved staffing outcomes and over 40% retention growth. Previously served as a Technical Support Representative, resolving complex connectivity and billing issues, and as a Healthcare Advocate, assisting clients with insurance, claims, and compliance-related concerns. Earlier experience in travel services included booking international flights, upselling travel products, and supporting passengers with time-sensitive arrangements using multiple booking platforms.
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