Professional Summary

Results-driven professional with 13+ years of experience in customer service, sales, technical support, and business development across multiple industries including banking, logistics, and e-commerce. Proven track record in appointment setting, lead qualification, and driving revenue growth, with 4 years in appointment setting and 3 years in business development. Skilled at building strong client relationships, resolving complex issues, and delivering exceptional customer experiences. Seeking to leverage extensive experience and communication skills in a Virtual Assistant role supporting business owners and entrepreneurs.

Key Skills

Appointment Setting & Calendar Management Lead Generation & Qualification Business Development & Prospecting Sales & Closing Techniques Customer Service Excellence Client Relationship Management (CRM) Cold Calling & Outbound Outreach Objection Handling & Negotiation Technical Support & Troubleshooting Banking & Financial Services Support E-commerce & Order Management Logistics Coordination Problem Solving & Conflict Resolution Communication & Interpersonal Skills Time Management & Multitasking

Professional Experience

LAUNCH X - FEB 2024 - APR 2026 Responsible for generating, nurturing leads and setting up appointments with CEOs and Sales VPs offering sales strategic solutions KPIs - Converted 2 business opportunities in a month (July 2024) SENIOR BUSINESS DEVELOPMENT REPRESENTATIVE RHODES WOLFE - APRIL 2023 - FEB 2024 Responsible for potential lead/client outreach and forming client relationships via phone or email. Maintaining and growing existing leads. KPIs - 3 months of consistent numbers of booked demos (Nov 2023 - Feb 2024) BUSINESS DEVELOPMENT REPRESENTATIVE 1000 CALLS A DAY - JUNE 2022 - MARCH 2023 Responsible for generating leads and setting up appointments for Real Estate Company/Clients KPIs - Rockstar of the Month (Aug 2022, Dec 2022, Feb 2023) COLD CALLER/APPOINTMENT SETTER