Sales Development Representative with experience in outbound prospecting, appointment setting, and customer engagement across insurance, real estate, solar, retail, travel, and telecommunications campaigns. Skilled in cold calling, lead qualification, customer retention, and sales support while managing high-volume inbound and outbound communications. Experienced in CRM-based workflows, scheduling appointments, and supporting clients throughout the sales process. Strong background in team leadership, coaching, and operational support within fast-paced BPO environments.

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Experience in sales development, customer service, and leadership roles supporting telecommunications, retail, travel, insurance, real estate, and solar campaigns. Has managed inbound and outbound customer interactions, qualified leads, scheduled appointments, and assisted customers with product inquiries, billing concerns, and policy information. Responsibilities have included supporting auto and home insurance, healthcare, life insurance, and real estate accounts while maintaining accurate records and delivering high-quality customer service. Also served as a Subject Matter Expert and Supervisor, providing coaching, resolving escalated issues, monitoring team performance, and supporting operational excellence.