James Vincent
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven professional with 4 years of experience as a Sales Development Representative and 2 years in technical support. Skilled in lead generation, client relationship management, product demonstrations, and resolving technical issues efficiently. Strong communicator with a proven ability to drive revenue growth while delivering excellent customer service.
Key Skills
Lead Generation & Prospecting
Sales Pipeline Management
Cold Calling & Email Outreach
CRM Management (Salesforce, HubSpot, etc.)
Client Relationship Management
Objection Handling & Negotiation
Technical Troubleshooting
Customer Support & Issue Resolution
Cross-functional Collaboration
Time Management & Multitasking
Professional Experience
Technical Support Specialist
Six Eleven Global Services | Philippines | 2020 – 2022
Provided technical support via phone, email, and chat
Diagnosed and resolved hardware/software issues efficiently
Maintained high customer satisfaction ratings
Documented issues and solutions in ticketing systems
Assisted customers with product setup and onboarding
Sales Development Representative
The Point Company | Philippines | 2022 – 2026
Generated qualified leads through cold calling, email outreach, and LinkedIn prospecting
Managed and nurtured sales pipeline using CRM (Salesforce/HubSpot)
Scheduled product demos and discovery calls for Account Executives
Consistently met or exceeded monthly/quarterly sales targets
Collaborated with marketing and sales teams to improve lead conversion
Built strong relationships with prospects, increasing customer engagement
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