Sales Development Representative with over a decade of experience in B2B and B2C sales, lead generation, and customer acquisition across mortgage lending, telecommunications, and energy sectors. Skilled in prospecting, outbound calling, qualifying leads, and introducing financial and service-based solutions to potential clients. Experienced in sales coaching, quality assurance, retention strategies, and sales compliance, with a strong background in team leadership and sales operations. Proficient in using Apollo, Google tools, and AI-assisted research to identify prospects and support pipeline development.

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Over a decade of experience in sales, lead generation, customer service, and business operations, with progression into coaching, quality assurance, and leadership roles. Recent experience includes prospecting U.S. mortgage brokers for non-qualified mortgage lending solutions using Apollo, online directories, and AI-assisted research. Previous responsibilities span outbound sales, broadband and energy comparisons, telecommunications, customer retention, and lead generation across Australian and U.S. markets. Has also managed sales teams, coached agents, conducted quality audits, supported compliance, developed training programs, and participated in recruitment and sales operations planning. Additional experience includes managing small businesses and coordinating direct sales and distribution activities.