Sales Development & Customer Support: Managed product recalls, educated customers, and facilitated resolutions; generated and qualified leads; conducted high-volume outbound sales calls promoting IT solutions, cloud services, and payment systems. Team Leadership & Training: Led sales and customer service teams to exceed targets through coaching, performance management, and training; conducted breakout sessions and shared best practices to enhance team skills. Customer Relations & Technical Support: Resolved complex customer inquiries across phone, chat, and email with empathy and professionalism; assisted with orders, accounts, payments, and technical issues; maintained accurate documentation for continuous improvement. Data & Reporting: Provided sales performance reports and analysis to inform client decisions and support team strategies.