Hlamalani
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Sales and Business Development professional with 10+ years of experience in sales, customer service, lead generation, appointment setting, and B2B outbound prospecting. Experienced in cold calling decision-makers, qualifying prospects, handling objections, managing pipelines, and booking qualified meetings. Strong hands-on experience with CRM and sales tools including Salesforce, HubSpot, Salesloft, Apollo, and LinkedIn Sales Navigator, with a proven ability to work in high-volume, target-driven environments. Consistent, resilient, and customer-focused, with strong communication and relationship-building skills.
Key Skills
B2B Sales & Business Development
Cold Calling & Outbound Prospecting
Lead Generation & Qualification
Appointment Setting
Pipeline & CRM Management
Decision-Maker Engagement
Consultative Selling
Objection Handling
Discovery & Needs Analysis
Follow-Up & Lead Nurturing
Customer Relationship Management
Sales Target & KPI Management
Multichannel Outreach
Negotiation & Persuasion
Communication & Rapport Building
Salesforce & HubSpot
Professional Experience
### Sales Development Representative (SDR) — Parcel Hero / DeliverPlus
**December 2025 – 2026**
* Conducted high-volume B2B outbound prospecting, averaging approximately 250 calls per day.
* Identified and engaged business decision-makers to understand their shipping and delivery requirements.
* Qualified prospects based on business needs, current courier solutions, shipping volumes, and domestic or international requirements.
* Handled objections and positioned relevant solutions based on prospect needs.
* Booked qualified meetings for the Business Development team and maintained consistent follow-up.
* Managed prospect activity, lead information, and pipeline using Salesforce and other sales tools.
* Used LinkedIn, email, Calendly, Slack, and Excel to support prospecting, communication, scheduling, and pipeline management.
### Sales & Business Development / Lead Generation
**Various Companies | Previous Roles**
* Generated new business opportunities through cold calling, email, LinkedIn, and other outbound channels.
* Researched companies and identified relevant decision-makers and key contacts.
* Qualified prospects by understanding their needs, challenges, budget, timing, and decision-making process.
* Conducted discovery conversations, handled objections, and progressed suitable prospects through the sales pipeline.
* Set appointments and arranged qualified meetings for senior sales or business development teams.
* Maintained accurate CRM records and managed follow-ups to ensure opportunities were not missed.
* Consistently worked toward sales, activity, lead-generation, and appointment-setting targets.
* Built strong customer relationships through professional communication, active listening, and needs-based selling.
### Customer Service / Administrative Experience
* Assisted customers with enquiries, provided accurate information, and resolved issues professionally.
* Managed administrative tasks including filing, record keeping, stock-related administration, and telephone communication.
* Maintained accurate information and followed established processes while working in fast-paced environments.
* Developed strong communication, organisation, problem-solving, and customer-service
