Sales Development Representative with experience in B2B sales, outbound telemarketing, and customer engagement across insurance and service-based industries. Skilled in cold calling, lead generation, and qualifying prospects while maintaining consistent communication with clients. Experienced in CRM-related processes, quality assurance, and supporting sales teams through performance monitoring and feedback. Strong background in both frontline sales and supervisory roles, contributing to pipeline growth and service quality.

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Several years of experience in sales, customer service, and quality assurance roles within BPO environments. Has handled outbound telemarketing for health insurance campaigns, engaged in B2B sales, and supported client acquisition efforts. Experience includes evaluating call quality, providing feedback to improve team performance, and managing customer inquiries across multiple channels. Progressed into supervisory responsibilities, overseeing teams, supporting sales activities, and ensuring service standards while maintaining involvement in lead generation and client communication.