Gladys
Get to Know Me
Watch a brief introduction that highlights my professional background and areas of expertise.
Professional Summary
Results-driven Sales Development Representative with extensive experience in lead generation, cold calling, and appointment setting for US and international clients. Proven ability to manage high-volume outreach (100+ calls/day), qualify leads, and book appointments consistently. Skilled in CRM management, email outreach, and multi-channel prospecting. Highly adaptable, self-motivated, and experienced in remote work environments.
Key Skills
Cold Calling & Warm Calling
Lead Generation & Prospecting
Appointment Setting
CRM Management (GoHighLevel, HubSpot, Salesforce, Zoho)
Email Outreach & Automation (Smartleads.ai)
LinkedIn & Social Selling
Lead Qualification & Discovery
Time Management & Multitasking
Objection Handling
Inbound & Outbound calling
Professional Experience
B2B Sales Development Representative (Remote)
Level Up Digital Solutions | May 2022 – March 2025
Managed end-to-end lead generation targeting US & Canada markets
Conducted 100+ cold calls daily and 200–300 contact points
Used tools like LinkedIn Sales Navigator, Apollo, ZoomInfo
Created and optimized email campaigns using Smartleads.ai
Maintained CRM systems (HubSpot, Salesforce, Zoho, GHL)
Booked 5+ qualified appointments weekly
Performed lead qualification and handled full pipeline management
Leads & Live Concierge / Appointment Setter
APEX | Oct 2025 – Apr 2026
Handled inbound & outbound calls for patient inquiries
Scheduled appointments using Athelas calendar system
Managed CRM (GoHighLevel) and ensured timely follow-ups
Assisted patients via calls and SMS
Appointment Setter – Lead Management & Outreach
Just About Cleaning (Australia) | Apr 2020 – May 2022
Managed Facebook, email, and inbound inquiries
Generated appointments for residential & commercial clients
Built and optimized outreach sequences
Cold Caller / Appointment Setter
SVC.PH | Feb 2019 – Mar 2020
Conducted outbound calls and qualified leads
Set appointments and handled follow-ups
Real Estate Cold Caller / Appointment Setter
Gains Investments | Jan 2018 – Feb 2019
Generated leads and pre-qualified prospects
Transferred warm leads to agents
Lead Generation & Appointment Setter
CNC Data | Apr 2017 – Jan 2018
Customer Service Representative
Teleperformance / Firstsource | 2014 – 2017
Handled inbound support, troubleshooting, billing, and upselling
