Real Estate Operations & Systems Coordinator PSA Network LLC Managed daily operational tasks, maintained accurate records, and supported efficient workflow execution. Conducted inbound and outbound communications with real estate prospects and business contacts to gather information, address inquiries, and coordinate follow-ups. Made approximately 60–80 outbound calls daily using the Quo dialer to engage leads, qualify prospects, and maintain consistent communication. Updated lead information and tracked follow-up activities to ensure timely responses and accurate pipeline records. Identified urgent matters requiring attention and coordinated follow-ups to support timely resolution and smooth business operations. Assistant Manager Prudential Supported customer service operations by monitoring service quality, performance metrics, and compliance with established procedures. Analyzed performance results and identified service gaps to improve customer experience and operational efficiency. Coordinated with Quality Assurance and Training teams to address performance issues and strengthen frontline service delivery. Conducted coaching sessions, performance reviews, and business reviews to promote accountability, consistency, and continuous improvement. Helped frontline representatives improve communication, problem-solving, and customer-handling skills through structured coaching and performance plans. Prepared reports and communicated performance trends, findings, and improvement recommendations to stakeholders. Team Leader HealthSpring / Cigna Supported Medicare Part D operations by assisting with customer-related concerns and following established procedures for accurate information handling. Guided team members in handling inquiries, documenting interactions, and following appropriate processes for issue resolution and escalation. Monitored team performance and service quality to support accurate, consistent, and timely customer support. Reinforced confidentiality, documentation accuracy, and adherence to healthcare processes when handling sensitive customer information. Provided coaching and feedback to improve communication, productivity, and customer service performance. Customer Service Experience Telstra Communicated with Australian customers professionally, addressing inquiries and helping resolve service-related concerns. Built customer rapport through active listening, clear explanations, and a customer-focused approach. Followed established procedures to provide accurate information and appropriate solutions. Maintained professionalism while managing customer expectations and working toward positive service outcomes.