I’m a Customer Support, Customer Success, and Technical Support professional with 9+ years of experience supporting customers, resolving complex issues, and helping remote teams deliver a reliable customer experience. My background includes SaaS platforms, AI-powered tools, CRM systems, customer onboarding, technical troubleshooting, escalation handling, and support workflow improvement. I’m comfortable working across email, chat, ticketing systems, and internal collaboration tools to take customer issues from first contact through resolution.