I bring six years of experience in customer service and four years in sales, with a strong specialization in technical support and upselling. Throughout his career, he has demonstrated the ability to manage both inbound and outbound sales activities, including cold calling, while maintaining a customer-focused approach that supports both problem resolution and revenue growth. He is proficient in key CRM and communication platforms such as HubSpot, Air call, and Close AI, which he has effectively used to manage customer interactions, track sales opportunities, and streamline follow-ups. His technical support background enables him to clearly explain solutions to customers while identifying opportunities to upsell relevant products or services, blending service excellence with sales performance. I also shown strong adaptability, particularly when navigating unexpected project changes. He approaches these situations proactively, emphasizing clear communication and structured problem-solving to keep both clients and internal teams aligned. His sense of accountability is evident in how he prioritizes client needs while ensuring team coordination, helping maintain service quality and project momentum. Additionally, I demonstrated notable self-motivation and focus during the interview process, remaining engaged and professional despite external distractions. This ability to stay composed and attentive reflects his strong work ethic and commitment to delivering consistent results in fast-paced environments.