Administrative Support / Virtual Assistant Koste Tax Depreciation Company | May 2025 – Present • Provide comprehensive administrative and virtual support to project managers and internal teams • Manage client communications, email correspondence, and follow-ups • Organize and maintain property and client documentation • Prepare reports and tax depreciation support documents • Coordinate meetings, appointments, and cross-department schedules • Perform accurate data entry while safeguarding confidential information • Assist with financial and operational documentation to streamline workflows ⸻ Sales Development Representative / Healthcare Virtual Assistant Cardio Diagnostics Inc. | January 2024 – April 2025 • Conducted outbound calls and email outreach to healthcare professionals • Qualified leads and scheduled appointments for sales representatives • Maintained and updated patient/client records in compliance with HIPAA standards • Supported healthcare teams with scheduling and administrative coordination • Managed CRM updates, lead tracking, and ensured data accuracy • Strengthened provider relationships through professional communication ⸻ Customer Service Representative Teleperformance – Cagayan de Oro | April 2022 – December 2023 • Handled high-volume customer inquiries and account concerns • Achieved and exceeded KPIs including customer satisfaction and first-call resolution • Delivered professional and solution-focused customer support ⸻ Telephone Sales Representative Abyss Virtual Assistant | October 2021 – March 2022 • Conducted outbound sales calls and generated qualified leads • Updated CRM systems and followed up with prospects • Applied persuasive communication techniques to meet sales targets ⸻ Scheduler / Appointment Setter HomeKure Doctors of America | February 2021 – August 2021 • Managed physician calendars and coordinated home visit appointments • Communicated with patients and medical staff for accurate scheduling • Maintained confidential patient records and scheduling data