College Lecturer Metropolitan Medical Center – College of Arts, Science & Technology | October 2021 – August 2025 - Delivered lectures in History and Social Sciences at the college level. - Designed course syllabi, assessments, and instructional materials. - Mentored students in historical research and critical analysis. BSB Technical Support for ISP Telus International Philippines Inc. | July 2019 – September 2021 - Resolved broadband and network connectivity issues for ISP clients. - Provided Tier 2 escalation support and documentation for complex cases. ISP Technical Support Representative Acquire Asia Pacific Philippines Inc. | April 2017 – December 2018 - Assisted customers with internet and account-related issues. - Performed remote troubleshooting and escalations. Senior High School Teacher – Social Sciences St. Augustine School of Nursing | July 2016 – November 2016 - Taught Social Science subjects to Senior High School students. - Developed modules, examinations, and facilitated interactive discussions. ADSL Technical Support Representative Acquire Asia Pacific Philippines Inc. | July 2015 – June 2016 - Handled ADSL troubleshooting for residential and business customers. ADSL Technical Support Representative Convergys Philippines Inc. | June 2014 – November 2014 - Delivered inbound broadband/ADSL support and coordinated field technician dispatch. Service Desk Analyst Accenture Inc. | March 2012 – February 2014 - Provided IT service desk support for global clients, including software installations and ticket escalations. ADSL Technical Support Representative Convergys Philippines Inc. | April 2010 – December 2011 - Troubleshot DSL connectivity and modem/router configurations.